Last updated November 5, 2026
A mistake in your details
Typo in a name, wrong date or the wrong place? Write to us within 30 days of purchase and we will make a corrected set of files at no cost.
A problem with the files
If a file does not open, is not what was shown in your preview, or is missing from your set, write to us and we will fix or resend it. If we cannot fix it, we refund you in full.
Changing your mind
Because every set is made from your own details and the download is available immediately, purchases are generally not refundable once the files have been delivered.
If you have not yet downloaded anything, write to us within 14 days of purchase and we will refund you.
EU, EEA and UK consumers
Consumers in the EU, EEA and UK normally have a 14-day right of withdrawal from online purchases. For digital content supplied immediately, that right ends once the supply has begun, provided you agreed to immediate delivery and acknowledged this. At checkout you are asked to do exactly that.
Where the right of withdrawal still applies, we refund you in full.
How to ask
Write to hello@sigastra.gifts with the email you paid with and a short description. Refunds go back to the original payment method through Stripe, normally within 5 to 10 business days.